Call Center Capability/How it Works

Call Center Capability

  • Unique and effective method to increase client confirmation:
    • PERSONAL TEXTS
      • Each message hand generated.
      • Can be individualized.
      • Detailed daily reports with confirmation and/or cancellations.
      • Can include special instructions before appointment: i.e. “Bring x-rays..” , “Bring insurance card”.
    • CALL CONFIRMATION
      • No automated calls.
      • Late afternoon/early evening calls improve pick up rate.
      • Daily patient schedules can be emailed or faxed to us or remote access from your EMR.